Committee of Alumni Relations Professionals

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Managing Difficult Conversations with Constituents


Norah Mock CFRE, CAP®, St. Ursula Academy
Vice President of Advancement

Maggie Ibrahim-Taney, University of Cincinnati Alumni Association
Program Director, Alumni & Donor Experience, A&S and Libraries

We’ve all been in situations where we’ve had to have a difficult conversation with an alumnus/a or donor. These conversations could be about a volunteer who is not living up to the expectations set before them or maybe they want to have a conversation about a sensitive subject. Join Norah Mock CFRE, CAP® and Maggie Ibrahim-Taney for a panel discussion on how they’ve handled these difficult conversations and provide some best practices so you are prepared.


Date: Tuesday, April 6, 2021

Time: 8:30 – 9:30 a.m. EST

Location: Virtual


  • Members – FREE
  • Non-members – $25

About our Panelists:

Maggie Ibrahim-Taney is an alumni relations professional with 13+ year of experience in Higher Education Advancement. Maggie joined the UC Foundation in 2017 after working in university advancement, alumni relations and events in Boston (with a brief year in London). Maggie is the Program Director of Alumni and Donor Experience for the University of Cincinnati College of Arts and Sciences and UC Libraries.
Norah Mock is an innovative and results-driven non-profit leader with 20+ years of experience in strategic planning, fundraising, and non-profit management.  Currently, Norah serves as Vice President of Advancement at Saint Ursula Academy, a private girls’ Catholic High School located in East Walnut Hills.  

Contact Mark Osborne, Chair, Committee of Alumni Relations Professionals,, or contact the AFP office at 513-939-2652 or

This event has been submitted for 1.0 CFRE credits